All product is 100% returnable with the following conditions:
1. The titles to be returned must have been purchased directly from the publisher.
2. Titles must be listed on current inventory as a returnable item.
3. All items must be in saleable condition and free from all markings, store labels, and store stickers.
4. Demos, gifts, and promotional items are non-returnable.
5. All product to be sent back for returns must be kept for 90 days or longer from the time of receipt and is eligible for returns up to 12 months.
6. All Christmas product returns must be sent in no later than February 28th. Stores must call in or fax a list of items to be returned to obtain an RMA# (Return Merchandise Authorization). Store is responsible for the cost of shipping returns to us.